1. Service provider privacy and cookie policy

1.1 This clause provides details about our Privacy and Cookie Policy, which Policy forms part of these Terms. The Service Provider takes your privacy seriously and is committed to protecting your personal information. We use the personal information that we collect from you in accordance with this Privacy and Cookie Policy.

1.2 Personal information when used in this Policy means information that can identify you as an individual or is capable of identifying you. By personal information we don’t mean general, statistical, aggregated or anonymised information.

1.3 Your use of our services signifies your consent to us collecting and using your personal information as specified below.

1.4 Information we collect: 

We collect various types of information in connection with the services we provide, including:

1.4.1 Personal Information:

1.4.1.1 Contact Information: Name, email address, phone number, billing and shipping addresses.

1.4.1.2 Account Information: Username, password, purchase history, and preferences.

1.4.1.3 Payment Information: Credit card details, billing information (processed through a secure payment processor).

1.4.2 Non-Personal Information:

1.4.2.1 Device Information: IP address, browser type, operating system.

1.4.2.2 Usage Data: Pages visited, time spent on pages, click-through rates, and other interaction data.

1.5 How we use your information: We use the information we collect to:

– Process and fulfill your orders.

– Provide customer support and respond to your inquiries.

– Improve our website, products, and services.

– Send you marketing communications and promotional offers (you can opt-out at any time).

– Conduct analytics and gather feedback to enhance user experience.

– Ensure security and prevent fraud.

1.6 How long do we keep your information for?

The time periods for which we keep your information may vary according to the use or purpose attached to the information. Unless there is a specific legal requirement requiring us to keep your information, however, we will not keep it for longer than necessary for the purpose for which the information was collected or for which it is to be processed.

1.7 Disclosing your information to third parties

We do not sell or rent your personal information to third parties. We may share your information with:

– Service Providers: Payment processors, shipping companies, and other third parties who assist in order fulfillment.

– Business Partners: For joint marketing activities and promotions (with your consent).

– Legal Obligations: To comply with legal requirements, respond to legal requests, and protect our rights and property.

1.8 When and where do we use cookies?

We use cookies and similar technologies to collect and store information when you visit our website. This helps us provide a better user experience and analyse website performance.

1.8.1 Types of Cookies:

– Essential Cookies: Necessary for the website to function properly (e.g., login, shopping cart).

– Performance Cookies: Collect anonymous data on how visitors use our website.

– Functional Cookies: Remember your preferences and enhance website functionality.

– Targeting Cookies: Deliver relevant ads and track ad campaign performance.

1.9 Data Security: 

We implement appropriate technical and organizational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

1.10 Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page with a new effective date.

1.11 Contact Us

If you have any questions or concerns about this Privacy and Cookie Policy, please contact us at:

Soapy’s Detergents  

Email: orders@soapys.co.za

Phone: 074 250 3685  

Address: 168 Old Main Road, Botha’s Hill Village, KZN

By using our website, you agree to the terms of this Privacy and Cookie Policy.

This policy ensures that users of your online store are informed about how their personal information is collected, used, and protected, while also providing transparency about cookie usage.

Confidentiality

Any information or material sent to the Service Provider by you will be deemed not to be confidential, unless otherwise agreed in writing by the user and the Service Provider.