1. Shipping Policy

1.1 Order Processing

– All orders are processed within 1-2 business days.

– Orders are not shipped or delivered on weekends or holidays.

– If we are experiencing a high volume of orders, shipments may be delayed. We will notify you via email or phone if there will be a significant delay in the shipment of your order.

1.2 Shipping Rates & Delivery Estimates

– Shipping charges for your order will be calculated and displayed at checkout, depending on total cart weight.

– Delivery delays can occasionally occur and are beyond our control.

1.3 Shipment Confirmation & Order Tracking

– You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s), directly from our courier partner.

1.4 Damages

– We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

– Please save all packaging materials and damaged goods before filing a claim.

2. Returns Policy

2.1 Conditions for Returns

– We only accept returns for unopened products in the following scenarios:

 – The wrong product was sent to you.

– The product arrives severely damaged.

– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2.2 Return Process

– To initiate a return, please contact our customer service at orders@soapys.co.za within 7 days of receiving the product. Please include your order number, details of the issue, and photos of the product if it was damaged.

– Once your return is approved, we will provide instructions on how to return your product.

– The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong product sent).

2.3 Refunds

– Once we receive your returned item, we will inspect it and notify you of the status of your refund.

– If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

2.4 Non-Returnable Items

– Certain items cannot be returned, including:

  – Opened or used products.

 – Products not in their original condition.

– Products returned more than 7 days after delivery.

3. Contact Information

– For any questions regarding our shipping and returns policy, please contact us at orders@soapys.co.za or call us at 074 250 3685.

4. Changes to This Policy

– We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.

Last Updated: 29 May 2024

By purchasing from our online shop, you agree to the terms of this Shipping and Returns Policy.